Ensure the building is well maintained, clean, safe, and secure. They are not available after 20h00 unless the building or someone’s life is in danger.

Service providers are always available on all maintenance issues. They see to the maintenance inquiries listed. Students must report all issues to the house warden through house coms.

Come in once a day to clean common areas, bathrooms, and kitchens. Student rooms are excluded!
*Limited service on weekends

The security system is in place by a service provider. Security personnel in place to take all security matters and attend to them

Students get to choose 2 representatives annually that they will submit issues to then they report to the house warden.

Scheduled  Sleepovers

• R135 is charged per person sleeping over
• A proof of payment must be submitted to the office
• An entry note will be issued confirming the sleepover

Unschedule Sleepovers

• Student to provide FDO with ID
• An amount of R200 per visitor will be charged to the student rental account
• The ID will be returned once payment of R200 is made

Lost Your Keys?

• Submit proof of payment to the Administrator/House warden
• If submitted before 12h00 (Monday to Friday), a new key will be issued on the same day
• If submitted after 12h00 (Monday to Friday), a new key will be issued by 12h00 the next day
• Common areas are for the use of all and should be respected
• Leave the area/space as you would like to find it
• Do not remove items from the common space

 Reporting Maintenace

• The maintenance book is kept at the front desk
• All maintenance related matters are to be recorded in this book
• Please be specific when doing so and ensure that the location of the problem is specified
• Please don’t just ‘tell’ the building manager, all matters must be recorded in the book
• The building manager will report all maintenance matters to the maintenance department daily
• All items listed below have a 12 hour response time:
• Water wastage (not flood-related)
• Globes in student rooms or critical areas
• Toilets
• Locks
• Showers that are not usable
• Stoves
• All items listed below have a 24 hour response time

• All items listed below have a 36 hour response time:
• Carpets
• Tiles
• Hydroboilers
• Basin
• Taps
• Flush masters
• Shower door
• Items or areas vandalized by students are not subjected to the same turnaround time as stated above
• Maintenance items recorded on Friday afternoons (after 15h00) may only be attended to on a Monday unless it is an emergency
• On weekends the maintenance department provides a standby team to attend to emergency matters only
• Where maintenance matters are outside of the artisans’ skill set, the stipulated turnaround time may be exceeded

Getting Online

• WiFi vouchers will be given once the lease is signed and again at the start of the second term

Room Inspections

• Room inspections are conducted twice a month
• Any damage found in the room during the inspection will be charged to your account
• Repairs will only be made following your payment
• On the occupation of your room please complete the room occupation inspection list which is issued within 48 hours of receiving your lease agreement. Any maintenance items which require attention will be addressed by us and not through your account
• No posters/paper/products may be affixed to the walls in any shape or form

Emergency Procedures

• Emergency contact numbers are displayed in the building lobbies
• Report to student house Committee members or house warden

Daily, Weekly & Monthly Vacate

• Tenant must report to the office 24 hours prior to the intended date of vacating to collect a vacate note
• The vacate note will be signed and stamped by the relevant Administrator
• The tenant will leave the vacate note at the front desk when leaving
• A vacate note will only be issued if the students account is paid in full

Year-End (Offical Vacate)

• Students will collect an official vacate note 24 hours prior to the intended vacate date
• Student will only be issued with a vacate note if the account is paid in full with the credit deposit amount reflected in the account
• The room will be inspected and damages will be charged accordingly
• All damages will be deducted before refunds are paid